Terms & Conditions

These terms apply to every order placed on this website. Please read them before you order: by paying, you accept them. They do not affect the rights the law gives you as a consumer, which always come first.

Who we are

The Wolfsbane Library is the online bookshop of The Wolfsbane Company ("we", "us", "our"). Our registered name, address and numbers are on our Legal notice, and you can reach us through our contact page.

Our books are also sold by partner bookshops and marketplaces. An order placed with one of them is governed by its own terms, not these.

Placing an order

1. Add the books you want to your basket, in the editions you want.
2. At checkout, give your email address and, for printed books, the delivery address. We work out the shipping for that address, and show you the total, with any voucher, before you pay.
3. Check everything on the checkout page: you can correct your address or change your basket at any point before you pay.
4. Pay on the secure page of our payment provider, Stripe.

Your order is accepted, and a contract made between us, when your payment succeeds. We then show you your order and email you a confirmation with its reference, which starts with WL-. Please keep it: it is your copy of our agreement. We keep a record of every order, and you can see yours under Track an order for a year after it is complete.

You need to be at least 18 to order, or to order with the permission of a parent or guardian. Our shop is for readers buying for themselves or as gifts. If you are buying for a business, please write to us: the parts of these terms that only consumers benefit from do not apply to business purchases.

The contract is made in English.

Prices, taxes and payment

Prices are shown in the currency of the destination you choose at the foot of the page, and that is the currency you pay in. They include the VAT we are required to charge, at the rate that applies to your order: deliveries outside the European Union carry no EU VAT. Shipping is added at checkout, for your address, before you pay. If your card is in another currency, your bank may charge you for the conversion.

Payment is taken in full when you order, by Stripe, with a card or another method Stripe offers on its page. We never see or store your card details.

If we find that a price was clearly wrong (for example, a book listed at a fraction of its price through an error), we will tell you, and you can choose to pay the right price or cancel for a full refund.

Printing and delivery

Our printed books are printed to order for you by our printing partner and sent from their print facility by tracked delivery. Most orders arrive within one to two weeks; the delivery time for your address is an estimate, not a guarantee. We email you the tracking details as soon as your parcel ships, and you can follow it at any time under Track an order. Large orders may travel in more than one parcel.

The books are yours, and at your risk, from the moment they are delivered to you or to someone you named. If your order has not arrived within 30 days, tell us: we will trace it and, if it is lost, send it again or refund you in full, as you prefer.

Please make sure the delivery address is complete and correct. If a parcel comes back to us because the address was wrong or incomplete, or because nobody collected it, we will send it again once you have paid the new shipping, or refund the books.

Customs and import duties

Our primary fulfilment zones are the European Union, the United Kingdom, the United States and Canada. International orders shipping outside our primary fulfilment zones may be subject to local import duties and taxes upon arrival, which are the responsibility of the recipient. These charges are set by the destination country, not by us, and vary from country to country; your local customs office can tell you more.

Changing or cancelling an order

Because your books are printed for you, please write to us straight away, with your order reference, if you need to change or cancel an order. If printing has not started, we will change it or cancel it and refund you in full. Once your books are printed, you can still return them under your right of withdrawal.

Your right of withdrawal

As a consumer, you can cancel your order of printed books, for any reason, within 14 days of the day you receive them, and return them for a refund. Our Right of withdrawal page explains how, and has a form you can use. Ebooks follow their own rule, below.

Faulty, damaged or misprinted books

Every book we sell is covered by the legal guarantee of conformity. Under Portuguese law, we are responsible for any fault in a printed book that shows within three years of delivery: a damaged copy, a misprint, missing or loose pages. Tell us as soon as you can, with your order reference and a photo, and we will send a replacement or refund you in full, as you prefer, including any shipping you paid. You do not need to send a faulty book back unless we ask you to, and if we do, we pay for it.

Ebooks

Our ebooks are sold here as EPUB and PDF files, without DRM. Buying one gives you a personal licence to read it on your own devices; it does not allow you to share, resell or republish the file. Where the text itself is in the public domain, it remains free for anyone to use from any source: what is ours is our edition of it, its design, typesetting and any new material. Your download page is private to your order, and each file can be downloaded a limited number of times: write to us if you need more.

Because an ebook is delivered straight away, you are asked at checkout to agree that its download may start at once. You then lose your 14-day right to cancel for that ebook as soon as the download starts. If a file is faulty or will not open, tell us and we will fix it or refund you.

Vouchers

A voucher code gives the discount it states, on the order it is used with, while it is valid. One code per order. Codes have no cash value, cannot be exchanged or combined with other offers, and may be limited in number, to one use per customer, or to orders over a stated amount. We may withdraw a code that was published by mistake.

Our books and their rights

We publish works in the public domain, works we publish under exclusive licence, and new works with their authors; each book’s page says which, and who holds the rights to its text. Buying a book gives you that copy, or a licence to read that ebook. It gives you no rights in the work itself, nor in our edition of it: cover art, design, typesetting, introductions, notes, illustrations and translations remain the property of The Wolfsbane Company or of the rights holders named. Because copyright and licences differ from country to country, some titles cannot be ordered for delivery to every destination. Rights & permissions explains more.

Statements of publishing rights

For every book it publishes, The Wolfsbane Company keeps a record of what its right to publish the book rests on, together with the documents that support it: for a work in the public domain, the facts that place it there and the source edition its text was taken from; for a work published under licence or by agreement with its author, the signed agreement and evidence of authorship or of the licensor’s title; and, for every edition, the agreements for any material added to it, the source or licence of its cover art, and the record of its ISBNs.

On request, we issue a Statement of Publishing Rights for a title to a retailer, distributor, platform, rights holder or public authority with a legitimate interest in it. Each statement:

• carries a unique reference and the date and time, in Coordinated Universal Time (UTC), at which it was made;
• sets out the facts on which our right to publish rests and the territories, formats, languages and term it covers and, for a work in the public domain, the territories in which it is in the public domain as at that date;
• lists the supporting documents, each identified by its SHA-256 fingerprint, so that any copy can be checked against the original; and
• is signed by a person authorised to make it on behalf of The Wolfsbane Company.

A statement speaks only as at the date and time it was made. It is made in good faith, on the basis of the documents we hold and of the law of each territory as we understand it. It records facts: it does not itself grant, transfer or license any right to anyone. Supporting documents may contain confidential or personal information, and are provided only to those who need them, on request and in confidence.

Copyright lasts for different periods in different countries. We sell a title only in the territories, formats and languages in which we are entitled to sell it, and a statement covers only those it names. If we learn that a statement is inaccurate, or that our right to publish a title has changed or ended, we will correct or withdraw the statement and stop selling the title wherever we are no longer entitled to sell it.

To check a statement, or to raise a concern about one, write to us quoting its reference.

Emails from us

We email you about your order. We send news about new releases and offers only if you ask for it at checkout, and you can unsubscribe at any time with the link in every email.

Using our website

The words, pictures, covers and designs on this website belong to us or to the people we licensed them from; see Rights & permissions. You may browse and share links to our pages, and quote from them as the law allows, but please do not copy our content wholesale, or use automated tools to harvest it, overload the site or get round its security.

We try to keep the website accurate and available, but we cannot promise that it will always be, or that it is free of mistakes. We may change, withdraw or stop selling any book at any time, without affecting orders already made.

Our responsibility to you

If we break these terms, we are responsible for the loss or damage you suffer that is a foreseeable result of it. We are not responsible for loss that was not foreseeable, or for business losses (such as lost profits or opportunities): our books are sold for personal use.

Nothing in these terms limits our responsibility where the law does not allow it to be limited, including for death or personal injury caused by our negligence, for fraud, or under your statutory rights as a consumer.

Events beyond our control

If something beyond our reasonable control (such as a strike, a fire, a pandemic, an outage at our printer or a carrier, or an act of government) delays or prevents your order, we will tell you as soon as we can and do what we reasonably can to limit the delay. If it goes on for long, you can cancel for a full refund of anything you have not received.

Your personal data

Our Privacy notice explains what we do with your details, and our Cookie policy which cookies the website uses.

Complaints and disputes

If something goes wrong, please write to us first, with your order reference: most problems are quickest to put right together, and we reply within two working days.

You can also record a complaint in the official complaints book, the Livro de Reclamações, online at www.livroreclamacoes.pt. It is sent to us and to the authority responsible for overseeing us.

If we cannot settle a dispute between us, you can take it to an independent consumer dispute resolution body, which is free or low in cost and quicker than going to court. The body for disputes with us is CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo. The full list of these bodies in Portugal is on the Consumer Portal, www.consumidor.gov.pt. Using one is your choice, and it never stops you going to court.

Changes to these terms

We may update these terms from time to time, for example when the law or our services change. The terms on this page when you placed your order are the ones that apply to it.

The law that applies

These terms are governed by Portuguese law. If you live elsewhere in the European Union, you also keep the protection of the mandatory rules of the law of the country where you live, and you can bring a claim in the courts there or in Portugal.

Last updated: 18 October 2026.